- Materials & Logistics
- Natural Resource
- GHG Emission
- Waste Management
- Water Management
- Decent labour practices
- Supply Chain compliance
- Corporate Social
- Ethics, Integrity
- Risk Management
- Public Disclosure
An organization has the responsibility to all its stake holders. Each stake holder has some stated and unstated expectations from the organization. It is for the organizations to engage and fulfill stakeholder expectations - generic & specific.
In order to manage and carry on with sustainable development in the changing eco system within which the organization exists, Management System Standards are essential to derive guidance from
Broadly the responsibility , stake holders, Stakeholder expectation / issues and management system standards that can help understand generic requirements are as follows
|Responsibility||Stakeholders||Expectation / Issues||Standards|
|Economic||Investors||Return on Investment, Corporate governance, Responsible Business|
|Responsible Business (Price stability, Protecting the small investor, Preventing market misconduct)|
|Customers||Quality Products / Services||ISO 9001|
|Supply chain||Profit share and sustainability|
|Employees||Adequate benefit plan /Training / Career advancement|
|Government||Taxes & compliance|
|Environmental||Local Community||Free of Pollution, Optimal use of Natural Resources, Recycling, Product disposal||ISO 14001
|Global Community||Global warming, Climate change, Depletion of Natural Resource|
|Local Government||Compliance monitoring & Reporting|
|Central Government||Compliance monitoring & Reporting|
|Social||Labour||Occupational Health & Safety, Fair Labour practices||BS OSHAS 18001|
|Vistors||Occupational Health & Safety|
|Contract workers||Occupational Health & Safety, Fair Labour practices||SA 8000|
|Supply chain labour practices||Occupational Health & Safety, Fair Labour practices|
|Local community||Community benefits|
|Government||Labor laws, Compliance monitoring & reporting, Community projects through CSR|
|End users of Products & Services||Responsible Product & service|
Quality Council of India (QCI) was set up jointly by the Government of India and the Indian Industry represented by the three premier industry associations i.e.
to establish and operate national accreditation structure and promote quality through National Quality Campaign.
The National Accreditation Board for Certification Bodies provides accreditation to Certification and Inspection Bodies based on assessment of their competence as per the Board's criteria and in accordance with International Standards and Guidelines.
NABCB is internationally recognized and represents the interests of the Indian industry at international forums through membership and active participation with the objective of becoming a signatory to international Multilateral / Mutual Recognition Arrangements (MLA / MRA).
National Accreditation Board for Education and Training is a constituent Board of Quality Council of India. National Accreditation Board for Education and Training (NABET) in recent years has enlarged its scope of activities and is trying to match its progress with Slogan of QCI i.e. "Working for National Well Being". With the growing needs of competent personnel and credible vocational training courses in various industry sectors, NABET has been rapidly expanding its scope of services to cater to the needs of the industry. NABET has established a mechanism for the accreditation of vocational training organizations and for skill assessment bodies.
National Accreditation Board for Testing and Calibration Laboratories (NABL) is an autonomous body under the aegis of Department of Science & Technology, Government of India, and is registered under the Societies Act 1860. NABL has been established with the objective to provide Government, Industry Associations and Industry in general with a scheme for third-party assessment of the quality and technical competence of testing and calibration laboratories. Government of India has authorised NABL as the accreditation body for Testing and Calibration Laboratories. In order to achieve this objective, NABL provides laboratory accreditation services to laboratories that are performing tests / calibrations in accordance with ISO/IEC 17025:2005 and ISO 15189:2007 for medical laboratories. These services are offered in a non-discriminatory manner and are accessible to all testing and calibration laboratories in India and abroad, regardless of their ownership, legal status, size and degree of independence.
National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for healthcare organisations. the board is structured to cater to much desired needs of the consumers and to set benchmarks for progress of health industry. The board while being supported by all stakeholders including industry, consumers, government, have full functional autonomy in its operation
Management system enables organizations to improve their process performance through continuous improvement.
Basically, management systems follow the “Deming Cycle” called "Plan, Do, Check, Act". A comprehensive management system would include responsibility, authority and accountability (an assignment of personal responsibility) and a schedule for activities to be completed, as well as auditing tools to implement corrective actions in addition to scheduled activities, creating an upward spiral of continuous improvement.
Examples of management system standards include:
· HR management systems,
· Information Technology Security Management,
· Financial management systems,
· Occupational Safety & Health Management Systems,
· Environmental Management,
· Energy Management System,
· Food safety Management System,
· Social Accountability or Societal Security Management System,
And so on
Management systems can be developed using several international benchmark standards as model. These standards themselves are evolved and continually updated by experts forming technical committees.
ISO is the biggest organization having resources to develop management systems that are popular world wide. Most generic management systems are developed by ISO
Though generic management systems contain every principle of that management area, interpretation of these to specific sector, sometimes become complex. Therefore the sector agencies dvelop sector specific requirements that are unique to a sector, (say automobile, pharma etc.) incorporating best practices of the sector as sector generic requirements.
This way sector specifc standards derived from basic ISO or other standards, become popular in the sector. They are easily understood by the employees of organization in these sectors
Traditionally business sectors are classified as the primary sector (raw materials), the secondary sector (manufacturing) and the tertiary sector (sales and services)
However, with more and more industries each year, there is a need to classify them or group them so that they can dealt with specific requirements for each group.
There are many popular classification systems such as Thomson Reuters Business Classification, Standard Industrial Classification etc.
For example Standard Industrial Classification (SIC) is a system for classifying industries by a four-digit code.
What are SIC Codes used for?
The Security and Exchange Commission (SEC) uses SIC codes when sorting company filings.
Professionals use SIC codes to segment markets
Companies that operate in a certain industry use a specific SIC code when filing with the SEC so that the type of business is properly identified.
Identifying government contracts by their SIC description.
To facilitate the collection, presentation, and analysis of data.
To promote uniformity and comparability in the presentation of statistical data collected by various agencies of the federal government, state agencies, and industry associations
Some examples of sector specific standards are